FAQs

Frequently Asked Questions

Explore each tab below for answers to our most frequently asked questions.

Where is the event being held? 

Caesars Forum 
3911 S Koval Lane
Las Vegas, NV 89109 

The conference takes place at Caesars Forum, connected to Harrah’s Las Vegas by a short skybridge walk. Visit our Venue page for directions and accessibility details. 

Where should I stay? 

Harrah's Las Vegas is the official VRMA hotel. It’s a five-minute walk to the convention center, connected via skybridge. Booking and pricing can be found in your registration confirmation email and on the Hotel page. 

Housing notice: Please be aware of companies that may call or email you to assist with hotel reservations for VRMA 25 Las Vegas. The intent is to convince you that the offer is made on VRMA’s behalf, or that the soliciting company is a viable alternative to going directly to the hotel. These companies are not affiliated or working in partnership with VRMA, and reservations made through these companies cannot be guaranteed. Contact vrma@vrma.org with any questions or concerns.  

What’s the recommended attire? 

Business casual is recommended. Be sure to wear comfortable shoes, as you may be walking between sessions and events. While the average temperature in Las Vegas in October is around 90°F, meeting rooms can be cool, so consider bringing a sweater or light jacket to stay comfortable indoors. 

What’s included with my registration?

Full-conference registration includes all general sessions, breakout sessions, the expo hall, networking events, and select receptions (Welcome Reception and Closing Happy Hour). 

Add-ons like the pre-conference labs and the Advocacy Reception are available for an additional fee. 

I’ve already registered, can I still add a pre-conference activity?

In your registration confirmation email, there is a modification link and your confirmation code or RegistrantID. Please click the link, enter your information, and click “Submit”. Select “Add Option”, make your selection(s), and submit payment. If you have any questions, please contact registration@vrma.org

What’s included with Guest registration?  

The guest pass includes access to the social events only - the opening reception and closing happy hour. 

What is the registration cancellation policy? 

Cancellations received by Monday, September 8, 2025, are eligible for a refund minus a $100 administrative fee. No refunds will be provided after this date.  All cancellations must be submitted via email. Registrations may be transferred to someone else at the same company. Hotel cancellations must be handled directly with the hotel.

For full details, see our Terms and Conditions or email us at registration@vrma.org.

What happens if VRMA cancels the event? 

If the event is canceled, shortened, delayed, or rescheduled due to circumstances beyond VRMA’s control, only the portion of the registration fee reimbursed by insurance or a third party will be refunded. VRMA is not responsible for any additional costs, including travel or lodging. 

Will photos be taken during the event? 

Yes. VRMA may photograph attendees during the event. These photos may be used in VRMA publications, promotional materials, and online platforms. Your attendance implies consent to be photographed and for your image to be used. 

Are children allowed at the event? 

Children under 16 are not allowed in the Expo hall or at conference functions unless a signed liability waiver is submitted. Waivers are available at the registration desk. All attendees, including children and booth representatives, must be registered and wear a VRMA 25 Las Vegas badge. 

How do I register?

  1. Please click here to access the VRMA 25 Las Vegas webpage. 
  2. Select the registration tab and select “Register Now.”  

  3. If you are a VRMA member, please select your company from the drop-down and select Next. If you are a non-member, select the non-member option and click Next

  4. If you were provided with a promotion code for this event, enter it in the promotion code box at the top and click OK. If you do not have a Promotion Code, proceed to the next step. 

  5. Select your registration type, and if you are registering more than one person, please select the number of registrants next to each applicable registrant type and click Next

  6. Fill out the required registration demographics and select any add-on options. 

  7. Review the order details and complete payment.  

    • If you were provided with a discount code for this event, please enter it on the “Purchase Summary” page and click “Submit Code” to apply it.  

  8. Review and confirm that the registration summary is accurate. Once confirmed, click either Register by Credit Card to submit payment or Pay by Check. After submitting, you will receive an email confirmation. 

Notes for Exhibitors 

  • Exhibitors can follow the same instructions and enter their complimentary allotment code in the “Promotion Code” box and click Apply as noted in step 4.  

  • If you register your team as a group, the number of registrants in your group cannot exceed the number of complimentary allotments listed above. If your group is registered incorrectly, your registration may be subject to cancellation, in which case, re-registration would be required. Please reach out to registration@vrma.org for assistance. 

Why is the registration form showing non-member pricing even though I’m a VRMA member?

Please review the purchase summary page to ensure you are paying the correct member or non-member pricing. If you are seeing non-member pricing and believe you should be paying the member rate, please do not register. Email registration@vrma.org for assistance.  

If your company just recently joined or renewed your VRMA membership, please wait three business days to register for the conference so our system will recognize your company to unlock the member rate. Please contact us at vrma@vrma.org to verify your current membership status or troubleshoot any issues. 

Important: Please do not register under any company other than your own, as this will result in the cancellation of your registration. 

Can I register onsite at the event?  

Yes, onsite registration will be available. However, we highly recommend registering online in advance to take advantage of the best rates (regular rate ends September 19) and to access our quick and easy self-check-in service onsite. Save time, skip the line, and secure your spot before you arrive.

Can I modify my information after I register?   

Yes! In your registration confirmation email, there is a personalized link to modify your registration. If you cannot locate your registration confirmation email, please contact registration@vrma.org to have it resent. 

Please note: if you would like to transfer your registration to another person or cancel your registration, please contact registration@vrma.org to do so.  

Can I add a guest, add-on activity, or a pre-conference bootcamp to my existing registration?  

Yes! To add a guest or bootcamp to a pre-existing registration, locate your registration confirmation email. In the confirmation email, there is a personalized modification link. Once you are logged back into your registration, you can click “Add Option”, select your item(s), and submit payment via credit card. 

Can I transfer my registration to another person?  

Please contact registration@vrma.org to transfer your registration to another person.  

Will sessions be recorded or available on demand after the event? 

Select breakout sessions at the event will be recorded and available post-event. Conference recordings are available for purchase during the registration process ($175) for members and non-members. Once the full schedule is launched, each session description will indicate whether it will be recorded. 

How do I sign up for specific sessions or labs? 

Breakout sessions do not require pre-sign ups. Learning Labs (pre-conference sessions) do require apre-registration and additional costs. These should be added on to your conference registration either during the registration process or adding on after you register for the event. We do accept onsite registrations should you decide to join us last minute!

Will I earn CEs or professional development credits for attending sessions? 

VRMA does not provide CEs for attending sessions.

Are sessions geared toward beginners or advanced professionals? 

Yes, sessions are geared towards both beginners and advanced professionals. Once session details become available, you can use the filters on the website to sort by track or experience level and find the sessions that best match your interests and goals. 

Will presentation slides or materials be available to attendees? 

Yes, session presentation slides and materials will be available to attendees' post-event within the mobile app. You can download all materials from there. 

Who are the speakers, and what are their backgrounds? 

Speakers are listed under each session. You can find their bios by clicking on their speaker information – once speakers are confirmed.  

Is there a mobile app for building my schedule or viewing session info? 

Yes, there will be a mobile app where you can build out your sessions, see what networking opportunities are available, meet with exhibitors, and more! Mobile app details will be available closer to the live event. Check back  for more details.    

How do I register myself or my team for badges? 

Each company will receive a registration allotment code based on booth size which can be applied at checkout. For more information about registration, rates, and instructions please click here.  

Your main contact should have received badge registration details and your complimentary code from vrmaexhibits@vrma.org. If you didn't receive this information, please contact us. 

How do I place orders for additional booth equipment? 

The Alliance Exhibitor Services Kit will be sent to all exhibiting companies in mid-July. All forms and booth ordering details will be included then.  

What is included in my booth package? 

Each 10x10 Booth Package includes: 

  • Complete pipe and drape for inline and perimeter booths 
  • 6’ table 
  • (2) chairs 
  • Wastebasket 
  • ID Sign 
  • NEW! Complimentary electrical package per company 
  • Complimentary Basic Wi-Fi in Expo Hall 
  • Exhibitor listing on conference marketing materials (website and the mobile app) 
  • (1) Full conference registration page 

Important Note: The expo hall is carpeted. New for 2025, VRMA booth packages are now 10x10. 

Is there electricity included in my booth? 

Each company includes a (1) 20-amp booth drop. If you purchased an in-line booth (400 sq ft or less), it will be located along the back drape. If you have an island booth, you will need to indicate the location for the electrical drop based on your booth design. If you need additional electrical, the online ordering form will be provided with the Exhibitor Service Kit.  

Is there Wi-Fi in the Expo hall? 

VRMA will provide standing Wi-Fi throughout the Expo hall; however, we cannot guarantee its bandwidth or reliability. If you need to place an internet order for your booth, the online ordering form can be found in the Alliance Exhibitor Services Kit (available in mid-July).  

What are the booth rules/regulations? 

All exhibitors must abide by the IAEE Rules and Regulations and VRMA’s Rules and Regulations. Submit your booth diagram to vrmaexhibits@vrma.org for final approval. 

Can I have food and beverage activations in my booth? 

All requests will be reviewed and approved by VRMA. Please submit your booth activation request(s) to vrmaexhibits@vrma.org. All food and beverage must be ordered from the Caesars Forum directly.  

Can I move in early? 

Requests must be sent to vrmaexhibits@vrma.org. Please allow 24-48 hours for responses on early move-in inquiries. 

How far is the venue from the hotel? 

Harrah’s is directly connected to Caesar’s Forum via Skybridge and is a 5-minute walk.  

I have a question that is not on this FAQ sheet. How can I get the answer? 

All questions can be sent to the VRMA Events Team, who can be reached at vrmaexhibits@vrma.org

Have a question that’s not covered in the tabs above? Reach out to us!

For full details on our policies, visit our Terms and Conditions page.