Membership FAQ

Frequently Asked Questions

How do I setup an account?

VRMA recently launched a new website. Everyone must first Setup an Account to connect to the new VRMA Passport. If you were a previous VRMA user, your old credentials will no longer work.

From VRMA.org, click Login in the upper right. On the "Setup an Account" tab, enter the email address and password you'd like to use.

If using a different email address than is on your current VRMA account, no problem! We’ll go through some steps to verify it’s you. Please note: each time you use a different login method, you must use the "Setup an Account" tab.

How do I change my password?

Change your password by clicking the login link in the upper right and then clicking the Don’t remember your password link at the bottom of the login box. Enter your email and then click the Send Email button.

If you’ve already logged in, click anywhere on your user information and click Change Password. This will take you to a form where you must enter your current password and new password. Click Change Password to confirm.

How do I renew my membership?

This is only applicable to primary contacts of an organization.

Login to your VRMA.org account and click on the Membership tab. You can click on Join/Renew to jump into the renewal process right away.

Otherwise, you can click on Membership Overview and in the What Would You Like to Do menu, click Renew Now. You’ll be directed to a contact form where you can update any information. Click Save Changes to continue.

Please note that the renewal period must be open to access renew options. You may also set up auto-renewal from the menu.

When does my membership expire?

VRMA memberships run on a calendar year from January to December regardless of what point during the year your organization joined. New memberships processed in November and December will be applied to the following year.

How many members are allowed to have access from my company?

VRMA membership allows for an unlimited number of employees from Associate and Sponsor groups to access the VRMA website.

How do I add contacts to my organization?

As a primary contact, you can add more contacts to your organization. Click on the Membership tab and then Manage Company Member Contacts.

Under Manage Member Contacts, you can click Add Someone Not Listed and add the contact with their full name and email address.

The contact will need to claim their account via the Setup an Account modal to gain access to VRMA Passport.

How do I view my company roster?

If you are the primary contact, you can view your roster by navigating to the Membership tab and then select Manage Company Member Contacts.

How do I remove users from my company?

If you are the primary contact, you can view your roster by navigating to the Membership tab and then select Manage Company Member Contacts.

Under Manage Member Contacts, click on Added to Membership next to the contact you’d like to remove and then Save Changes. This will remove the contact from your company.  

How do I renew my organization membership?

This is only applicable to primary contacts of an organization.

Login to your VRMA.org account and click on the Membership tab. You can click on Join/Renew to jump into the renewal process right away.

Otherwise, you can click on Membership Overview and in the What Would You Like to Do menu, click Renew Now. You’ll be directed to a contact form where you can update any information. Click Save Changes to continue.

Please note that the renewal period must be open to access renew options. You may also set up auto-renewal from the menu.

How do I get a receipt for my company’s membership dues?

A receipt will be emailed to the primary contact (or whomever made the payment) on the account. To request another receipt, email VRMA Headquarters for a duplicate receipt.