Upcoming Webinars

VRMA is committed to providing accessible education, resources and tools for vacation rental managers. Unable to participate in the live webinar? Don't worry, all past webinars are archived and available to members for free in the Webinar Archives.

Chargeback and Your Holiday Rental

Date: Thursday, May 13
Time: 1:00 pm – 2:00 pm Eastern

Register Now


Managing chargebacks has become one of the biggest challenges for property managers in this new COVID-19 environment. Understanding the chargeback process, as well as refund timelines and documentation best practices will provide you with the tools you need to confidently and effectively take control of your chargebacks and manage your disputes.

Learning objectives:

  1. Understanding the chargeback process
  2. Documentation best practices
  3. Managing refunds with COVID-19

This session will be led by Heidi Soberanes, VacationRentPayment’s Global Director of Risk Management and Chargebacks. Known for her technical expertise, Heidi boasts over 20 years’ experience in the payment industry, specializing in chargebacks. Heidi has experience leading teams on the card issuing as well as merchant side of the business making her incredibly knowledgeable.



Heidi Soberanes
Global Director of Risk Management and Chargeback, VacationRentPayment