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Thanks for Attending VRMA Connect  Mid-Atlantic!

VRMA Connect – Mid-Atlantic took place in Annapolis, Maryland at the Graduate Annapolis on December 5, 2022. It was a great opportunity to exchange ideas and connect face-to-face with fellow industry professionals in the region!

Schedule of Events

Please note: Schedule is subject to change.

8:15 a.m. – 9:00 a.m.   |   Registration and Breakfast

9:00 a.m. – 9:15 a.m.   |   Welcome and Opening Remarks                           

9:15 a.m. – 10:00 a.m.   |   2023: Mid-Atlantic Data & Trends
Presented by: Melanie Brown, Director of Data and Analytics, Key Data

Learn what trends are impacting the Mid-Atlantic region with a presentation based on the latest data and research. You'll understand what's important to look out for in 2023 and the importance of understanding the trends.

10:00 a.m. – 10:30 a.m.   |   Government Regulation Challenges in the Mid-Atlantic Region
Presented by: Jodi Taylor Refosco, Owner/Partner, Taylor-Made Deep Creek Vacations & Sales, Lance Stitcher, Owner, Seaside Vacations & Sales and Joe Refosco, Owner/Partner, Taylor-Made Deep Creek Vacations & Sales

This session will discuss the current government regulation challenges within the Mid-Atlantic Region, how to prepare for what's coming in 2023, identify how we can manage through these issues together, and more.

10:30 a.m. – 11:00 a.m.   |   Networking Break

11:00 a.m. – 12:00 p.m.   |   Why You Should Continue to Enhance Your Safety Practices
Presented by: Justin Ford, Director of Safety & Certification Programs, Breezeway

With perspectives included around housekeeping and safety, attendees will hear tips and tricks for enhancing your services to create efficiencies, manage risk, and ensure staff members are trained to meet the standards.

12:00 p.m. – 1:00 p.m.   |   Networking Lunch

1:00 p.m. – 1:45 p.m.   |   Operations: Housekeeping, Trainings and Everything In Between
Presented by: Joe Refosco, Owner/Partner, Taylor-Made Deep Creek Vacations & Sales, Koryn Okey, VP of Client Experience, Breezeway, Nicolette Hickman, Broker/Co-Owner, Chincoteague Resort Vacations

Join our group of presenters as they talk through all things operations. This session will share new insights and perspectives on how to keep your housekeeping, trainings and team on track.

1:45 p.m. – 2:30 p.m.   |   2023 Labor Trends and HR Policies to Be Aware Of
Presented by: Sue Jones, Founder and CEO, HR4VR

Join our speaker as she focuses on the labor market and HR policies specific to our region. She will share what we, as VRMs, need to focus on for 2023 and how it can affect our employees and bottom line.

2:30 p.m. – 3:00 p.m.   |   Networking Break

3:00 p.m. – 4:30 p.m.   |   Never Seen Before the Year 2022, But Now We're Dealing and Managing It: Contracts, New Expectations and More
Moderator: Justin Ford, Director of Safety & Certification Programs, Breezeway
Panelists: Jodi Taylor Refosco, Owner/Partner, Taylor-Made Deep Creek Vacations & Sales, Elaine Stitcher, Co-Owner/Marketing Manager, Seaside Vacations & Sales and Lance Stitcher, Owner, Seaside Vacations & Sales

COVID brought a whole new perspective on owner and guest expectations. We're seeing new requests, having to change contracts and cancellation policies and more since spring of 2020. This session will not only share panelists examples of the challenges they have gone through, be we will also be asking our attendees to share their stories and perspectives. We will have an open discussion about what we're seeing now and how we can address these issues head on, as an industry. This interactive session will be one for the books!


Interested in sponsoring at VRMA Connect – Mid-Atlantic?
Contact Kevin McDonnell, National Sales Manager, at kmcdonnell@vrma.org or 202-367-1259.

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