Read a Q&A with Anna Lewis, head of growth at Gulf Coast Beachfronts. Lewis shares why she joined VRMA, how VRMA’s benefits and opportunities have impacted her career, advice she would give to others in the industry and more.
Ensuring properties follow excellent cleanliness and hygiene procedures is a given, but property managers may also want to consider the air quality of their units. Including a simple humidifier in a rental can make a significant difference.
Provide your staff with the training they need to de-escalate these encounters in the spirit of hospitality. Here are some tips to share with your guest contact staff.
The COVID-19 pandemic has brought much of society, and almost the entire global short-term rental industry, to its knees. During this crisis, we have also seen extraordinary displays of unity, resilience and service by those in the industry.
As those who read train-the-trainer articles or attend my workshops know well, I am a huge advocate for using a “tech for touch” approach to stand out from the competition. Read more about using video email for personalized, narrated, virtual property tours.