Why understanding the difference between “hospitality” and “guest service” is crucial. These terms are often used interchangeably, yet while they are related—and while guest satisfaction requires both—they are fundamentally different concepts.
The recent news that demand for vacation rentals in the U.S. has overtaken that of 2019 levels has been a breath of fresh air for an industry wracked by travel uncertainty over the last year and a half.
With the COVID-19 vaccine in full swing, guests are going to be making up for trips they couldn't take over the past year by spending more and traveling longer. Otherwise known as "Revenge Travel."
