Ensuring properties follow excellent cleanliness and hygiene procedures is a given, but property managers may also want to consider the air quality of their units. Including a simple humidifier in a rental can make a significant difference.
Provide your staff with the training they need to de-escalate these encounters in the spirit of hospitality. Here are some tips to share with your guest contact staff.
The COVID-19 pandemic has brought much of society, and almost the entire global short-term rental industry, to its knees. During this crisis, we have also seen extraordinary displays of unity, resilience and service by those in the industry.
As those who read train-the-trainer articles or attend my workshops know well, I am a huge advocate for using a “tech for touch” approach to stand out from the competition. Read more about using video email for personalized, narrated, virtual property tours.
