Spring Forum Bootcamps

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Spring Forum Bootcamps

Bootcamps are 3-hour sessions that deep-dive into popular industry topics. Each hour will build upon itself, and attendees will have the opportunity to network with peers and workshop the topics and skills learned. Additional registration is required. To add bootcamps to existing registrations, please email registration@vrma.org.

Individual Registration  Group Registration  


The Certified Vacation Rental Inspector Bootcamp

Sunday, April 14 | 2 p.m. - 5 p.m. CST | $150

The Certified Vacation Rental Inspector Bootcamp will provide practical insights for those responsible for navigating various inspection environments and scenarios. This bootcamp session is specifically tailored to short-term rental inspectors and will cover every facet of the vacation rental inspection process. Join us for an interactive and informative session that brings the rental inspector process to life.
Speakers:

Durk Johnson
Vice President of Hospitality
Seabrook

Sean Kemper
Consulting Specialist
ETI Solutions LLC

 



Training Essentials for Property Managers

Sunday, April 14 | 2 p.m. - 5 p.m. CST | $150

Spring Forum attendees have a special opportunity this year, as Doug and Cathy present a brand new 2024 edition of their legendary pre-conference “Boot Camp.” Whereas they typically cover the “foundational essentials,” they will present a smorgasbord of snackable “train-the-trainer” style content which participants can easily take back to share with their colleagues, as everyone will receive the presentation deck along with links to other free training resources. Workshop content, addressing the latest industry challenges and opportunities, is pulled from Doug’s most recent webcasts, training articles, keynote presentations, and most importantly his personal experiences in personally providing training for over 200 vacation rental companies. This is a fun, action-packed experience for all leadership levels and companies of all sizes.

Here are the highlights:

  1. Today’s reservations inquiry is disguised as “I just have a quick question about...” How to train your team to turn questions into conversions, whether they arrive by phone, email, chat, or in-app messaging.
  2. Remind your Reservations Sales Agents: It is NOT our job to tell them what’s available; it IS our job to help them decide!
  3. Is it time to update your reservation call scoring criteria? Here’s why and how.
  4. Owner retention and acquisition through personalized, proactive follow-up.
  5. Successfully fielding legitimate guest complaints AND how to stop the “Full Refund Scammers.”
  6. How to make hospitality a cornerstone of your company culture, including making remote workers truly feel that they are part of the “family.”
  7. Train your entire staff to elicit Kama Muta (commonly called that “warm, fuzzy” feeling)

Speakers:

Doug Kennedy
Founder & President
Kennedy Training Network

Cathy Cook
 Executive Director of Training and Development
Kennedy Training Network

 



VRMA Advocacy Bootcamp: How to Defend Your Business from Regulation

Sunday, April 14 | 2 p.m. - 5 p.m. CST | $150

State and Local governments have targeted Short Term Vacation Rentals (STVRs) for various reasons over the past decade through varying degrees of regulation. Some create confusing burdensome red tape while others can destroy a local STVR economy. These regulations will affect all markets in a matter of time if they haven’t already, and VRMA members must learn how to defend themselves and their livelihoods. 

The VRMA Advocacy Bootcamp, geared towards newcomers to hands-on politics, provides a ground-up education in local government and advocacy engagement so members will be empowered to take action when the need arises. The course will cover the major types of regulations facing our industry, how to monitor regulations, where to find additional resources, and how to take action. Upon completion of the bootcamp, attendees will have the knowledge, confidence, and skills they need to defend their business.

This course is an introductory, level-one advocacy course.

Speaker:

Nick Scarci
Director of State and Local Government Affairs
VRMA