2016 was a momentous year for the vacation rental industry. After acquiring HomeAway in 2015, Expedia saw the exodus of much of the executive team and very clearly pivoted to focus on professionally managed properties at the expense of HomeAway’s old bread and butter: Rent-by-owners (RBOs).
2017 is the year to get savvy about Facebook advertising. The social media platform had over 1.8 billion global users as of September 2016, and 1.1 billion of whom used the platform every day that month.
Recently I was asked by a long-term client to offer a training module specifically geared toward handling guest complaints. I’ve always covered service recovery as part of my existing hospitality excellence training, focusing on using proactive hospitality and anticipating guests’ needs in order to
With various social media sites competing for your attention and content, it's difficult to determine exactly where you should be spending your time, and what content you should post. There are blogs and articles to be written, infographics to be created, and photos and videos to be captured. As a vacation rental manager, you are probably asking which of these channels and types of content are going to drive qualified consumers to your vacation rental properties.
If you’re the owner of a vacation rental management company, you’ve probably considered selling your business. Vacasa has acquired 40 vacation rental management companies of all sizes from across the U.S. During our many conversations with VRMOs, we’ve learned how to ensure a positive acquisition experience. After all, a successful transaction isn’t just about the dollar amount — it’s also about feeling accomplished and content with the outcome. So whether an acquisition is right around the corner or still a hypothetical, here are our best tips for a good experience.