“I don’t really need younger employees; I want experienced professionals”
“I can’t find the right person for this position.”
“I just don’t understand what motivates my employees anymore.”
Do these complaints sound similar to what you’ve faced in your vacation rental business?
For several years now I have written a quarterly trends article looking at what has happened over the prior three months in the vacation rental industry and sussing out the implications for those involved in the space.
State legislators are busy at work in the 2017 legislative session. VRMA is currently tracking 36 bills that could have an effect on the vacation rental industry. These bills range from the good to the bad and a lot in between.
Hiring successful people isn’t just happenstance. There is a method and a process to finding talent. Just as you have a plan to manage your operations, you need to have a plan to manage your recruitment. Standardizing your recruitment process improves your ability to hire the right people.
With the proliferation of online guest reviews and social media postings, training all of your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry.